Terms & Conditions

Due to our very busy schedule and 100% “never late” record we ask you read our terms and conditions before using our man and van and removal services.


A deposit of 25% shall be made prior to work and balance payment must be paid on completion of the job in cash, unfortunately we are unable to accept payment by cheque.


Parking must be arranged and is the responsibility of the customer. Any parking fines as a result of unorganised parking must be paid by the customer to the driver on completion of the job

Arrival/Delivery Times

Delays are sometimes unavoidable due to unforeseen traffic accidents and weather conditions, though we strive to be punctual to the best of our ability.

Packing Responsibilities

We offer a packing service if requested, please contact for further details.

We do not accept any responsibility for damage loses caused by insufficient packing of goods. This includes the quality of packing materials.

It is the customers responsibility to dismantle any unit/flat pack furniture/beds before our arrival unless quoted for.

It is the customers responsibility to ensure that items fit into new premises. Our drivers are not insured to remove doors or windows. This is to be organised in advance by the customer.

Additional Fees

We reserve the right to add extra costs due to unforeseen circumstances eg waiting for keys and prolonged entrance or collection of delivery times

Additional Fees will be added if you require our services to work on Saturday or Sunday . Based on a rate of time and a half for Saturday and double time for Sunday.

Staff Abuse

Verbal or threatening behaviour will not be tolerated . If a driver is forced to leave a job because of verbal abuse or otherwise the customer will be liable to pay in full and the police will be called.

We shall not remove the following under any circumstances:

Goods requiring a special licence, any goods that require government permission to import or export, any drugs, any stolen, prohibited or illegal goods, any goods that are deemed dangerous such as explosives, firearms, gas bottles and canisters.

There are certain goods that we will not accept any responsibility for loss or damage these include jewellery, precious stones or metals, money, securities, financial or legal documents including but not limited to share certificates and leases, any stamp collections, coins or similar collectable items, any living thing including all animals, birds, fish and plants, any food/drink that is or needs to be refrigerated.

Agreed Price

Every customer needs to be aware that the price agreed on paper is the price agreed, by signing the form you have entered into a legally binding agreement to use the services of God’s Grace Supplies Removal Service.